PRIVACY POLICY

Clearview Pathway is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with the practice. This statement outlines the ongoing obligations to you in respect to how your Personal Information is managed.

Clearview Pathway complies with the requirements of the Privacy Act 1988 (Cth) as well as the National Code of Conduct for Health Care Workers (Queensland). 

Personal Information is information or an opinion that identifies an individual. Personal Information includes health Information, which is information about the physical or mental health or disability of an individual. Examples of Personal Information that Clearview Pathway collects includes names, phone number, email address, residential addresses, date of birth, religious affiliation, medical information relevant to the service being provided, psychological history, goals/reasons for counselling and emergency contact.

Your Personal Information is collected in many ways including intake forms, interviews, correspondence, by telephone, by email, via our website, from our Customer Relations Management Software (Halaxy/Go Daddy), from other publicly available sources, and from third parties where applicable and with consent. 

Clearview Pathway will only request and retain Personal Information that is necessary to the service provided. This information is also set out in the Privacy and Confidentiality Agreement that will be sent to you prior to your first appointment.

Where reasonable and practicable, your Personal Information will only be collected from you. However, in some circumstances, Clearview Pathway may be provided with information by third parties, such as your GP. In such instances, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Clearview Pathway's website host is GoDaddy, which is a US company. The security of your personal information is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

To improve your experience on our site, we may use ‘cookies’. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of our website. 

Clearview Pathway's website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites, and these websites are not subject to our privacy policy. We are not responsible for the content of these websites or the privacy practices of these sites. If you navigate to other websites via our website, we advise you to read their privacy policy. 

Your Personal Information will only be disclosed:

• to prevent or lessen a serious and imminent threat to the life or health of you, or another person;
• to outside agencies with your or your representative’s permission;
• with written consent from a person with lawful authority;
• when required by law, or to fulfil legislative obligations, such as mandatory reporting and court subpoena.

Your Personal Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.

You may access the Personal Information we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact the practice.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

You have the right to:

• request access to personal information we hold about you;

• access this information; and

• make corrections if you consider the information is not accurate, complete or up to date.

However, access may be denied in part, or in total, where:

• the request is frivolous or vexatious;

• providing access would have an unreasonable impact on the privacy of other individuals;

• providing access would be likely to prejudice an investigation of possible unlawful activity;

• providing access would pose a serious and imminent threat to the life or health of any individual; and

• denying access is required or authorised by or under law.

We aim to address all requests to access or correct information within 14 days. We will not charge any fee for your access request, but will charge an administrative fee for providing a copy of your information. 

It is important that your information is up to date. We will take all reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.

Clearview Pathway Privacy Policy v1 November 2023